Answers

Q1. Why should I buy from Desktop Option?

A1. Our Sales are based on the low price of the brand name stock we sell, along with the excellent, ongoing customer service and support from our dedicated and experienced staff.

We buy in bulk and sell direct to pass our savings on to you, the customer. These discounts allow you to replace, expand or upgrade your IT equipment more often, letting you take advantage of the rapid advancements in computer technology, keeping you up to date and ahead of everyone else.

We offer PC buyers a genuine value alternative to our overpriced competitors coupled to a unique, personal touch rarely found in a market of limited choice and inadequate support. Specialising in individual, compatible systems our tailor made service is focused on meeting the needs of every client.

Q2. How do I order online?

A2. Simply click on the item you wish to buy then click the buy now button, fill in the form and press continue. You will then be transferred to a secure server to complete your transaction. If at any time you encounter any difficulties our customer adviser will be only to happy to help - you can call them Monday to Friday 9.00am to 6.00pm on 0870 3501560 or fill in the call me back form and we'll get in touch with you.

Q3. How can I pay for my order?

A5. Desktop Option accept Visa, Switch, Mastercard and Delta, all of which may be subject to a maximum 3% surcharge. COD & Transax Orders:- Qualified U.K. customers may pay for Cheque On Delivery (COD) with a personal or business cheque that has been cleared by the TRANSAX Cheque Guarantee System. All cheques must be faxed to Desktop Option with a copy of the purchase order or sales order confirmation prior to dispatch to ensure cheque clearance by the TRANSAX system. Cheques may be subject to a maximum (2%) Transax surcharge dependant on order value. Any cancelled or returned cheques issued to Desktop Option will be subject to a (10)% administration fee chargeable to the customer.

Q4. How long do you normally take to deliver and can I have my order delivered next day?

A4. We aim to deliver all orders within two to three days from confirmation of order. Next day delivery is possible subject to availability, your account manager will be able to advise you. Pc System builds are 7 - 11 working days from order.

Q5. How do I contact Desktop Option?

A5. You can email us using the contact form or call us on 0115 8778602 Monday to Friday 9.30am to 6pm.

Q6. Can I have a discount if ordering in volume?

A6. Yes. Your account manager will be able to advise you on the discounts we give to volume orders.

Q7. Can I have an on site warranty with my server or workstation?

A7. Yes. We offer on site warranties with certain servers and workstations. Please call your account manager for more information.

Q8. Can I get an item sent outwith the UK?

A8. Unfortunately Desktop Option can only deliver within the UK

Q9. I need to change my order who do I contact?

A9. Please contact Customer services on 0115 8778602 who will be able to advise you or email customerservice@pcoption.co.uk

Q10. Why do I have to send in an old credit card bill as proof of ID?

A10. We take every effort to protect out customers from the dangers of fraud. As a result we are required to ask for some additional information. It is only by being vigilant that e-commerce and phone ordering will continue to offer the benefits easy access and value.

Q11. My order is damaged/ items are missing what do I do?

A11. In the event of an incorrect order or damage to items you have received please contact Desktop Option Customer Services on 0115 8778602 within 24 hours of receipt of your goods.

Q12. How do I cancel or return my order?

A12. If you wish to cancel or return an order please contact one of our customer service representatives on 0115 8778602 and they will advise you. Please ensure you have read our return policy.

Q13. What is Desktop Option's return policy?

A13. Unless otherwise documented on the invoice the Desktop Option will cover any second-user or refurbished items with a seven-day repair or replace warranty. All warranties are valid from date of invoice. All goods, other than software, returned within the products warranty period from date of invoice, with original receipt, are eligible for repair or replacement. Desktop Option reserves the right to replace or repair any faulty products or components with either new or refurbished products dependent on requirements. Desktop Option will not accept the return or exchange of any item if the Desktop Option Serial Label has been removed or broken. All Desktop Option warranties and technical support will not cover any product, software or components that has not been directly purchased from Desktop Option. Any damage, fault or virus defecting the original Desktop Option product occurring due to user modification, including component and software implementation not supplied by Desktop Option will not be covered by any Desktop Option warranty and Desktop Option reserves the right to charge for any labour, parts and delivery charges incurred. Desktop Option telephone support will only cover goods supplied by Desktop Option and will not cover any enquiries relating to additional components or software purchased elsewhere.

Q14. How do I register my system for warranty cover?

A14. Get in touch with the Desktop Option Customer Services dept on 0115 8778602 for information on how to register your system.

Q15. I have a problem with my system and it is still under warranty who do I contact?

A15. Please call the Desktop Option Customer Services dept on 0115 8778602. They will provide you with impartial advice and a course of action to follow.

Q16. Do you have a technical support department?

A16. We have a technical support department who will be happy to deal with any query you may have on 0115 8778602, or via email on support@pcoption.co.uk.

Q17. I'm having problems setting up/installing my equipment?

A17. Please ensure you have read the instructions in full. If you are still having difficulties you may contact our technical support team on 0115 8778602 or email support@pcoption.co.uk

Q18. Where can I find the latest drivers for my system?

A18. Please contact our technical support team either by phone on 0115 8778602 or via email support@pcoption.co.uk